Terms and policies

Terms and Conditions Privacy Policy Refund and Chargeback Policy Delivery Policy Prohibited Items Anti-Counterfeit Policy

Terms and Conditions

Last updated: 13 November 2026

1. Who we are

Tajr is a software-as-a-service platform that lets businesses licensed in the United Arab Emirates create and run their own online stores. The platform is operated by Tajr Cloud Technology, Dubai.

2. Our role

Each store on Tajr is owned and run by an independent merchant, who is the seller and is responsible for their products, prices, delivery, customer service and refund policy. Tajr is not a party to the sale between a merchant and their customer.

3. Merchant accounts

  • Merchants must be businesses licensed in the UAE and must provide accurate information and valid documents (trade licence, owner's Emirates ID and bank account details). Tajr Pay payouts start only after these documents are verified.
  • At sign-up, merchants accept these terms and the Anti-Counterfeit Policy. The Prohibited Items list is part of these terms.
  • Merchants are responsible for keeping their login details secure and for all activity on their account.

4. Payments

Card payments are processed by licensed payment providers, and Tajr does not store card data. On every plan, a store can take cards through Tajr Pay: Tajr receives the payment through its account and pays the merchant's share, after the commission for the merchant's plan, to the merchant's verified bank account. Settlement: T+5 working days from the transaction date. Refunds of card payments taken through Tajr Pay are processed through Tajr support. On the Max plan, a merchant can use their own account with a payment service provider instead, under their own agreement with that provider. Where a merchant connects their own Stripe account, card payments settle directly to that account under the merchant's agreement with Stripe; Tajr does not hold the funds or charge a fee on them, and the merchant alone is responsible for refunds, disputes and chargebacks on those payments. On the Pro and Max plans, a merchant can offer buy-now-pay-later through Tabby and Tamara with their own account with each. Bank transfer and cash on delivery are settled between the merchant and their customer.

5. Plans and billing

Plan and service fees are charged at the published prices from the merchant's prepaid Tajr wallet, which the merchant tops up by card through Tap. Paid plans renew automatically from the wallet; if the balance is short, there are 3 days of grace, after which the store moves to the Free plan. A cancelled paid plan stays active until the end of the period already paid for, then moves to the Free plan; the unused part is not refunded. See the Refund and Chargeback Policy.

6. Acceptable use

The platform may not be used to sell prohibited, counterfeit or illegal goods, or for any fraudulent or misleading activity. Tajr may review stores and products and remove any content that breaks these rules.

7. Suspension and termination

Tajr may warn a merchant, hide their listings, suspend their store or close their account for breaches of these terms or the law, and will notify the payment provider and the authorities where required.

8. Liability

The platform is provided "as is". Tajr is not responsible for the products merchants sell, their quality or their delivery, and to the extent permitted by law its liability is limited to the fees the merchant paid in the previous three months.

9. Governing law

These terms are governed by the laws of the United Arab Emirates and the Emirate of Dubai, and the courts of Dubai have jurisdiction.

10. Changes and contact

We may update these terms and will publish the new date on this page. Questions: [email protected].

Tajr Cloud Technology – Sole Establishment, Dubai, United Arab Emirates. Trade Licence No. 1653324. Email: [email protected] · Phone: +971 50 776 0579

Privacy Policy

Last updated: 25 October 2026

Data we collect

  • Merchants: name, email, mobile number, trade licence details, Emirates ID and bank account details.
  • Shoppers: name, mobile number or email, delivery addresses and order history with the stores they buy from.
  • Technical data such as IP address and browser type, for security and fraud prevention.

We do not collect or store card data; it is processed directly by the payment provider.

How we use it

To run stores, complete orders and deliveries, verify merchants, prevent fraud, comply with the law and contact users about their accounts.

Sharing

We share data only as needed with: the merchant the shopper buys from, payment providers, delivery carriers, hosting and messaging providers, and authorities when legally required. We do not sell personal data.

Security and storage

All data is protected in transit (TLS) and in hosting, payment-gateway keys are encrypted at rest, and access is limited to those who need it. We comply with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.

Our hosting providers may store and process data outside the UAE.

Analytics and cookies

This website does not use cookies for advertising or tracking. We may use Cloudflare Web Analytics to count visits in aggregate; it sets no cookies and does not follow visitors across sites. Merchants may add their own tools to their stores, such as Google Analytics, Meta or Snapchat verification, or Tidio chat; these are governed by the merchant.

Data retention

We keep data while the account is open and as long as needed to provide the service. After that, we keep only what the law requires us to keep, such as orders and invoices, the activity log and verification documents, for the period the law sets.

Your rights

You can ask to access, correct or delete your data at [email protected]. Tajr support handles your request within 30 days. Deletion excludes what the law requires us to keep: orders and invoices, the activity log and verification documents.

Tajr Cloud Technology – Sole Establishment, Dubai, United Arab Emirates. Trade Licence No. 1653324. Email: [email protected] · Phone: +971 50 776 0579

Refund and Chargeback Policy

Last updated: 20 October 2026

Shopper purchases from stores

Each store on Tajr sets and publishes its own refund and exchange policy. Refund and cancellation requests go to the merchant first; the merchant approves them, and the refund goes back to the original payment method as follows:

  • Cards through Tajr Pay: once the merchant approves the refund, it is processed through Tajr support within 14 business days of approval and returns to the same card.
  • Cards through the merchant's own account, and buy-now-pay-later (Tabby, Tamara): the merchant issues the refund from that provider's dashboard or portal.
  • Either way, the amount returns to the same method and usually appears within 5–14 business days depending on the bank or provider.
  • Cash on delivery and bank transfer: the merchant refunds the customer directly.

If a merchant does not respond, the customer can escalate to Tajr support at [email protected] or +971 50 776 0579 and we will follow up with the merchant.

Chargebacks

When an issuing bank raises a dispute, we ask the merchant for proof of order and delivery within the deadline set by the payment provider. Repeated chargebacks may lead to the store being suspended.

Tajr's own fees

Plan fees are non-refundable unless charged in error or where the law requires a refund. A cancelled paid plan stays active until the end of the period already paid for, then moves to the Free plan; the unused part is not refunded.

Tajr wallet balance is non-refundable, including when an account is closed, except where the law requires a refund.

Any refund Tajr issues is processed within 14 business days of approval.

Tajr Cloud Technology – Sole Establishment, Dubai, United Arab Emirates. Trade Licence No. 1653324. Email: [email protected] · Phone: +971 50 776 0579

Delivery Policy

Last updated: 25 October 2026

Who delivers

The merchant is responsible for preparing and delivering each order. The merchant chooses the delivery method: their own courier, store pickup, or the carriers available through Tajr Ship.

Areas and times

  • Within the UAE: usually 1–3 business days.
  • GCC (Saudi Arabia, Kuwait, Qatar, Bahrain, Oman): usually 3–7 business days.

These times are indicative. The delivery cost is shown to the customer before the order is placed and may vary by store and area.

Tracking and problems

Customers see their order status, and a tracking number when a carrier ships it. For delays, damage or non-delivery, customers contact the merchant and can escalate to [email protected].

Tajr Cloud Technology – Sole Establishment, Dubai, United Arab Emirates. Trade Licence No. 1653324. Email: [email protected] · Phone: +971 50 776 0579

Prohibited Items

Last updated: 20 October 2026

The following products and services may not be sold on Tajr stores. Tajr may remove any listing that breaks this list and suspend the store.

  • Counterfeit, replica or IP-infringing goods.
  • Weapons, ammunition, explosives and their parts; fireworks.
  • Narcotics, psychotropic substances and paraphernalia; prescription-only medicines.
  • Alcohol, tobacco and e-cigarettes without a valid licence.
  • Pornographic or indecent content.
  • Gambling, lotteries and betting.
  • Cryptocurrencies, financial and investment services, loans, and reloadable prepaid cards.
  • Live animals, protected species and their products.
  • Hazardous, toxic or flammable materials.
  • Stolen goods, official documents and personal data.
  • Spyware, jammers and hacking tools.
  • Any goods to or from sanctioned countries or parties, and anything prohibited under UAE law.

Tajr Cloud Technology – Sole Establishment, Dubai, United Arab Emirates. Trade Licence No. 1653324. Email: [email protected] · Phone: +971 50 776 0579

Anti-Counterfeit Policy

Last updated: 20 October 2026

Principle

All products offered on Tajr stores must be genuine. Selling counterfeit or replica goods, or any product that uses a trademark without the owner's permission, is strictly prohibited.

Merchant obligations

  • At sign-up, merchants confirm they sell genuine products only.
  • Merchants keep proof of where their goods come from (purchase invoices or distributor authorisation) and provide it on request.
  • Merchants do not use images or brand names they have no right to use.

Controls and enforcement

  • We review stores and products periodically and whenever a report is received.
  • When we suspect a counterfeit, we ask the merchant for proof of authenticity and may hide the product until it is provided.
  • Confirmed breaches lead to removal of the product, suspension of the store or closure of the account, and notification of the payment provider and the authorities.

Reporting

Brand owners and customers can report a counterfeit product at [email protected] with the product link and any evidence.

Tajr Cloud Technology – Sole Establishment, Dubai, United Arab Emirates. Trade Licence No. 1653324. Email: [email protected] · Phone: +971 50 776 0579